Shipping policy


Last updated: January 28,2026,

At RK LAVOIE, we value the trust you place in us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website and purchase our products. By using our services, you agree to the terms outlined below.

1. Information We Collect

We collect information to provide a better shopping experience and fulfill your orders. This includes:

  • Identity & Contact Data: Name, email address, phone number, and shipping/billing address.

  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

  • Technical Data: IP address, browser type, time zone setting, and device information used to access our site.

  • Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Information

We use your data strictly for business purposes, including:

  • Order Fulfillment: Processing payments, arranging shipping, and providing order confirmations/invoices.

  • Customer Support: Responding to your queries or handling returns/refunds.

  • Marketing: Sending updates about new collections or offers (only if you have opted in).

  • Website Improvement: Analyzing site traffic to optimize our user interface and product offerings.

3. Cookies

We use "cookies" to enhance your experience. Cookies are small files stored on your device that help us remember your login details or the items in your shopping cart. You can choose to disable cookies through your browser settings; however, please note that some parts of our store may not function properly if you do so.

4. Third-Party Services

We may share your information with trusted third parties to help us operate our store:

  • Payment Gateways: To process secure transactions.

  • Logistics Partners: To deliver your orders to your doorstep.

  • Analytics Providers: To understand website performance.

    We ensure these parties only use your data for the specific task they are performing and maintain the same level of data protection that we do.

5. Data Security

We implement robust security measures, including SSL encryption and secure firewalls, to protect your personal information from unauthorized access, loss, or alteration. While we strive to use commercially acceptable means to protect your data, please remember that no method of transmission over the internet is 100% secure.

6. Your Rights

Under Indian law, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Correction: Ask us to update or fix any inaccurate information.

  • Right to Erasure: Request that we delete your data (subject to legal/tax record requirements).

  • Right to Withdraw Consent: Opt-out of marketing communications at any time.

7. Contact Information

For any questions regarding this Privacy Policy or to exercise your rights, please contact us at:

RK LAVOIE

Email:  rklavoie.customercare@gmail.com

Address: Nagaon, Nagaon, Assam, 782002